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Capelle congratulates Singapore Recreation Club on its dedication towards leadership development.

关注度:1271
2012/6/25

Effective serves can determine the winner of Leading with the right serve
the game. Dr Abdul Rashid, the General
Manager of Singapore Recreation Club (SRC)
is certain SRC’s leadership training is a
determining factor in the club’s latest win
– being ranked amongst Tripadvisor’s Top
Hotels in Singapore for 2011.
“Our managers’ leadership skills help impart
a strong culture of service excellence,” Dr Rashid said. “The
training they received in building team relationships and people
management has paid off. It helped push up our standard of
service several notches and kept our attrition rate below 2%.”
With right leadership skills comes excellent service. Managers
can drive their companies forward with winning serves and skills
gleaned from the Leadership & People Management (LPM)
Workforce Skills Qualifications (WSQ) courses, just like SRC did.
Dr Rashid noted that SRC received 56 Excellent Service Awards
for 2011, up from 46 in 2010. His colleague, SRC’s Assistant
Director for Human Resource and Administration, Ms Veronica
Kok related how the “Enhancing Team Effectiveness” LPM
WSQ programme she attended helped managers like her better
understand team dynamics. She recounted, “Through role plays
and various case scenarios, we learnt how to strengthen
inter-collegial relationships and lead our team to achieve a
common goal.
Building the team advantage
The ability to foster team spirit is a key quality of effective
leadership. This belief is held strongly by Mr Andrew Lee,
CEO of Zingrill Holdings Pte Ltd, the company behind the
restaurant Seoul Garden. He said, “In order to uphold our
customer-centric philosophy, we make tremendous efforts
to develop the interpersonal and teamwork skills of our
senior and operational managers who oversee our 300 staff.
Instead of the traditional top-down approach, the managers
learn to reach out to their subordinates in a relational
manner.”
Mr Lee saw positive changes in his managers after they
attended an LPM WSQ programme on “Driving Sustainable
Change”. During the course, they participated in several
computer-simulated scenarios that tested their leadership
skills in a ‘safe’ environment. These exercises in change
management taught them how to keep up the team spirit
whilst implementing new customer-centric initiatives.
SRC and Zingrill have raised their service levels through
developing quality leadership. Their investments have paid
off. Capable leaders determine the outcome of the game.
The aces belong to them.
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